It’s Official: Social Media Users Happier With Google+ Than With Facebook
ACSI report finds that users are dissatisfied with Facebook, and the mobile experience is just one of the reasons. Photo: Ariel Zambelich/Wired
As ubiquitous as Facebook is, it turns out a lot of people dont actually like using the social network giant. On the other hand, users are giving Google+ a warmer reception than they did before.
The American Customer Satisfaction Index (ACSI), which measures the customer satisfaction of business across 47 industries, released its latest report for E-business on Tuesday. The survey reveals customer satisfaction levels for social media platforms, search engines and portals, and news and information sites.
Of the 20 companies featured in the report, Facebook took the biggest hit in customer satisfaction this year, dropping from a mediocre 66 out... [via Gadget S]
Additional Coverage
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Survey: Google+ Whomps Facebook on User Satisfaction (ReadWriteWeb )
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facebook-google-plus (VentureBeat )
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Users Dislike Facebook's Constant Changes (NewsFactor Network )
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Google+ tops Facebook in customer satisfaction study (Boy Genius Report )
