5 Ways To Start Pursuing Service Craftsmanship
Service matters. We know this in our guts, and yet, most companies make service an after-thought, and a cost center. They say, We value our customers, quite often on their pre-recorded 6-8 minute long hold message tape. Service has always mattered, but its coming to be a vital competitive edge. With that in mind, I wanted to offer you 5 starting points for improving your service craftsmanship.
Cure Your Amnesia
If someone buys from your organization and then later communicates with you about some matter, it would be good to know that they are a customer. Though were not really supposed to treat people differently, you would be foolish not to treat your best customers with the utmost of care. Remember that most money paid isnt always the criteria for best. Youll know the difference. To... [via Chrisbrogan]