Today Get Satisfaction is bringing its popular social CRM tool inside Facebook Pages with Social Engagement Hub. The new app, created by Involver using the Get Satisfaction API, gives brands and businesses the ability to integrate the entire support experience into Facebook.
That means the Ask A Question, Share an Idea, Report a Problem and Give Praise functionalities are all present and commingling with the service’s intelligent question database so both customers and brand representatives have the ability to collectively tackle queries.
The Social Engagement Hub lives in its own tab inside the Facebook Page and can be fully customized, branded, and tweaked for a specific purpose or campaign. The most impressive part, though, is that all activity inside the hub is centralized on the... [View Full Article]
Today Get Satisfaction is bringing its popular social CRM tool inside Facebook Pages with Social Engagement Hub. The new app, created by Involver using the Get Satisfaction API, gives brands and businesses the ability to integrate the entire support experience into Facebook.
That means the Ask A Question, Share an Idea, Report a Problem and Give Praise functionalities are all present and commingling with the service’s intelligent question database so both customers and brand representatives have the ability to collectively tackle queries.
The Social Engagement Hub lives in its own tab inside the Facebook Page and can be fully customized, branded, and tweaked for a specific purpose or campaign. The most impressive part, though, is that all activity inside the hub is centralized on the... [via Mashable]
Gigaom - Get Satisfaction Now Customer Support Tool for Brands Using Facebook, Google - Get Satisfaction , which offers web-based community support tools, this week became the recipient...
